Product questions, licensing, classroom and department use, consulting — it reaches someone who knows the answer, not a ticket queue.
A few things come up often — these might save you the wait:
Tell us what you're trying to do and we'll come back to you. If it's a technical question, the more detail the better — it usually saves a round trip.
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If you're teaching thermofluids and want your students working on a real tool, say so in the message — classroom and department use is a conversation we want to have, and suggestions from faculty genuinely shape what gets built next.
AutoTherm is made by ETR, LLC — Dr. Ben Zandi, who spent twenty-five years building thermal and CFD software inside companies like Collins Aerospace and Altair before building this one. Questions about method or results reach him.